Elevate Customer Connections Unleash a Savvy IVR for Swift, Personalized Experiences!
Revolutionize customer connections and cost savings with IVRBOX TECHNOLOGY's AI-driven Smart IVR, fostering joy and stronger client bonds.
Variants of IVR Systems
Inbound IVR
Designed to handle incoming calls, assisting callers with queries, providing information, and routing them to the appropriate department or agent.
Cloud-based IVR
Hosted on remote servers, accessible via the internet, providing scalability, flexibility, and easier integration with other systems.
Speech-enabled IVR
Utilizes speech recognition technology, allowing callers to interact using natural language instead of keypad inputs, enhancing user experience.
Outbound IVR
Initiates calls to deliver automated messages, reminders, notifications, or conduct surveys without direct human involvement.
On-premise IVR
Installed and operated within a company's infrastructure, offering more control over security and customization but requiring dedicated hardware and maintenance.
Dialer IVR
Often used in call centers, these systems automatically dial numbers from a database and connect answered calls to available agents.
What is SMART IVR
IVR, or Interactive Voice Response, automates caller interaction, collects data, and directs calls using voice and keypad inputs, commonly streamlining customer inquiries and call routing without human involvement.
Smart IVR systems offer several benefits
Enhanced Customer Experience
They provide personalized and efficient interactions, reducing wait times and directing customers to the right information or department swiftly.
Data Collection and Analysis
They gather valuable customer data during interactions, aiding in understanding customer behavior and preferences for better service customization.
Improvement in Agent Efficiency
By handling routine queries, Smart IVRs free up human agents to focus on more complex issues, boosting overall efficiency.